Terms of Service
Last updated: April 17, 2026
1. Agreement
These Terms of Service ("Terms") are a legal agreement between you and Craftloop, operator of the VA Claim Path service (the "Service"). By creating an account or using the Service, you agree to these Terms and to our Privacy Policy.
2. What the Service does
VA Claim Path helps veterans organize evidence, identify potentially claimable conditions, estimate VA ratings, and find gaps in the evidence they have. The Service uses artificial intelligence to analyze documents and conversations. The Service is informational only. It does not file a claim with the VA, represent you before the VA, or replace the judgment of a qualified human professional.
3. Eligibility
You must be at least 18 years old to use the Service. By using the Service, you represent that you meet that requirement.
4. Your account
You are responsible for the accuracy of the information you provide and for keeping your account credentials secure. You must not share your account with anyone else. Notify us at [email protected] if you believe your account has been compromised.
5. Subscription, payment, and renewal
- Price. $100 USD for twelve (12) months of full feature access. Prices are subject to change on renewal.
- One‑time charge. The fee is charged once up front. The Service does not auto‑renew. You will not be billed again unless you expressly choose to renew.
- After the 12‑month term. Your account remains active and read‑only. You can continue to view your uploaded documents and your most recent analysis. New analysis (evidence extraction, condition synthesis, and gap analysis) pauses until you renew.
- Renewal. You may renew for another 12 months at any time at the then‑current price.
- Refunds. Because the Service begins processing your evidence immediately, purchases are generally non‑refundable. If you believe your situation is exceptional, email us within 14 days of purchase and we will consider a refund in good faith.
- Taxes. You are responsible for any applicable taxes.
6. Acceptable use
You agree not to:
- Use the Service for anything unlawful, fraudulent, or harmful.
- Upload material you do not have the right to upload, or that infringes the rights of others.
- Upload the records of another person without their consent.
- Attempt to reverse‑engineer, resell, or sublicense the Service.
- Abuse the Service (excessive automated requests, scraping, attacks) or interfere with other users.
7. Your content
You keep ownership of the documents and information you upload ("Your Content"). You grant us a limited, worldwide, non‑exclusive, royalty‑free license to host, process, transmit, display, and otherwise use Your Content strictly to provide the Service to you. We do not use Your Content to train third‑party AI models. You are responsible for the accuracy of Your Content.
8. AI outputs
The Service uses AI. AI can make mistakes, miss context, and produce plausible‑sounding but incorrect information. Every condition, rating estimate, and gap suggestion the Service produces is a starting point — not a determination. You are responsible for reviewing the output before relying on it and for any decisions you make based on it.
9. Not legal, medical, or VA representation
Nothing the Service produces is legal advice or medical advice. We are not your lawyer, your doctor, or your VSO. We are not accredited to represent claimants before the VA. For advice about your claim, consult an accredited VSO or a VA‑accredited attorney or agent.
10. Our intellectual property
The Service, including its software, design, branding, and content that is not Your Content, is owned by Craftloop and is protected by intellectual property laws. We grant you a limited, personal, non‑transferable license to use the Service for its intended purpose while your subscription is valid.
11. Termination
You may stop using the Service and request account deletion at any time by emailing [email protected]. We may suspend or terminate your access if you violate these Terms or the Acceptable Use section, or if we are required to do so by law. Sections that by their nature should survive termination (ownership, disclaimers, limits of liability, governing law) will survive.
12. Warranty disclaimer
The Service is provided on an "as is" and "as available" basis, without warranties of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non‑infringement. We do not warrant that the Service will be error‑free, uninterrupted, or that any particular outcome will occur with the VA.
13. Limitation of liability
To the fullest extent permitted by law, Craftloop and its contributors will not be liable for any indirect, incidental, consequential, special, or punitive damages, or for lost profits, revenue, or data, arising out of or related to your use of the Service. Our total liability for any claim relating to the Service is limited to the amount you paid us in the 12 months before the event giving rise to the claim.
14. Indemnification
You agree to indemnify and hold Craftloop harmless from any claim or demand arising out of Your Content, your use of the Service, or your violation of these Terms.
15. Dispute resolution
If we have a dispute, please contact us first at [email protected] so we can try to resolve it informally. If we cannot resolve it within 60 days, any claim or dispute will be resolved by binding individual arbitration under the rules of the American Arbitration Association, except that either party may seek relief in small‑claims court for qualifying claims. You and we waive any right to participate in a class or representative proceeding.
16. Governing law
These Terms are governed by the laws of the State of Texas, without regard to its conflict of laws rules. The exclusive venue for any action not subject to arbitration is the state or federal courts located in Travis County, Texas.
17. Changes
We may update these Terms. If we make material changes, we will notify you by email or by a notice on the Service at least 14 days before the change takes effect, except where a shorter notice is required by law. Your continued use after the effective date is acceptance of the updated Terms.
18. Miscellaneous
If any provision of these Terms is found unenforceable, the rest will remain in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our written consent; we may assign them in connection with a merger, acquisition, or sale of assets. These Terms, together with the Privacy Policy, are the entire agreement between you and us about the Service.